Refund and Return Policy

Chess Sets for Sale Refund and Return Policy

At Chess Sets for Sale, we take pride in offering premium chess sets crafted for quality, durability, and timeless appeal. Your satisfaction is important to us, and we are committed to ensuring you are delighted with your purchase.

1. Returns and Refunds

Refunds are processed and will appear in your account within 30 days. If you need any help or assistance, please don’t hesitate to contact us.

1.1 Non-Defective Products

All Sales Final:
We only accept returns for defective or damaged products.

Note:
This policy does not affect your statutory rights under consumer protection laws.

1.2 Defective Products

If you receive a product that is defective or damaged, please contact us within 7 days of delivery to initiate a return, repair, or replacement.

How to Contact Us:
Email: chesssetsforsale@gmail.com
Phone: +1 (418) 931-5333

Options:
Upon verification of the defect, we will offer one of the following solutions:

  • Repair of the defective item

  • Replacement with a new item

  • Refund of the purchase price

Refund Processing Time:
Refunds are processed and will appear in your account within 30 days.

2. Inspection Process

Verification Required:
All claims of defects must be verified by our team.

What We May Request:

  • Photos or video evidence of the defect

  • Additional details about the issue

  • Proof of purchase

Next Steps:
After reviewing the provided information, we will guide you through the next steps to resolve the issue promptly.

3. Warranty Coverage

All Chess Sets for Sale products come with a 1-year limited warranty covering manufacturing defects and workmanship issues.

This warranty includes:

  • Free repair or replacement of defective items within one year of purchase.

This warranty does not cover:

  • Damage caused by misuse, accidents, or improper care

  • Normal wear and tear

  • Products altered or modified after delivery

To make a warranty claim, please contact our support team at chesssetsforsale@gmail.com with your order number and details of the issue.

4. Non-Eligible Items

Exclusions:

  • Items damaged due to misuse, improper installation, or normal wear and tear

  • Products that have been altered or modified after delivery

Important:
Such items are not eligible for returns, repairs, or refunds.

5. Final Sale and Exchanges

Final Sale:
All sales are considered final unless the product is deemed defective.

Exchanges:
We do not accept exchanges for non-defective products.

6. Legal Rights

Statutory Rights:
This policy does not limit or exclude any rights you may have under applicable consumer protection laws.

Warranty:
Our 1-year limited warranty is provided in addition to your legal rights.

Thank you for choosing Chess Sets for Sale. We value your business and are committed to providing you with exceptional products and service.